Refund policy
- Return Request: File a return within 30 days of delivery. Contact customer support or use our online form.
- Product Condition: Item must be in original, resaleable condition with all components.
- Shipping Costs: Not refundable. You cover return shipping. Initial shipping costs deducted if item had free shipping.
- Refund: After inspection, eligible refunds are processed to the original payment method. Timing depends on your payment provider.
- Damaged/Defective Items: Contact customer support for immediate resolution, including possible replacement or repair.
- Exceptions: Some items, like custom or hygiene-sensitive products, are non-returnable. Check product pages for details.
- Limited Edition Orders: All sales of limited edition sets are final and cannot be returned.